Frequently Asked Questions

Does PremiumWare use email to transfer audit information to the field?

Policies are selected for audit based on user defined business rules. Once a policy has been designated for audit, it is imported into the central database to be filtered and assigned. PremiumWare filters or assigns audits based on a user configurable decision matrix. This matrix offers complete flexibility for an administrator to incorporate changes in business rules as these changes occur.

Audit assignment and policy information is electronically transmitted to field auditors via LAN, remote dial-up, WAN, or Internet connections. All audit information is extracted and transferred to the auditor through the use of ODBC connectivity. This connectivity allows the auditor to receive up-to-the-minute updates to the policy including endorsements, loss, and cancellation as well as other related information.

Email lacks the direct database communication that is necessary to fully track all audit process transactions. Furthermore, network load is adversely increased by systems that are reliant on email communication in addition to the user’s inability to control all items surrounding the audit. The ultimate objective of an audit system is a complete automation of the audit process. This is only accomplished through the integration of the policy system and users involved in the audit and audit management process allowing for the follow through extension of premium.

To properly accommodate this goal a premium audit system must provide secure direct transfer methods such as remote database updates. The PremiumWare approach takes full advantage of such advanced tools in the development of its enterprise-wide solution. This is done through secure communication and exchange between the remote database with the field auditors and the PremiumWare enterprise server.

Manual systems are very inefficient when compared with the optimized workflow of the PremiumWare enterprise system. It is practically impossible for a company to successfully compete in today’s premium audit environment by employing this auditing process in all situations by all auditors. In today’s world, technology is too inexpensive for a company to obtain and is too easy to use not to have at least some form of computerization.

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Full integration and automation is the key to the PremiumWare system. Our PremiumWare developers take into account that the audit process is a flowing event data intensive event. With this in mind, PremiumWare is continually designed as an all-encompassing enterprise system. A simple laptop spreadsheet or database does not fulfill the auditor in the field requirements of having continuously updated and current policy and related information. PremiumWare’s enterprise approach allows audit tracking and management throughout the entire audit process. This, of course, gives managers the visibility necessary to ensure the highest quality of audit with the least amount of wasted time.

PremiumWare’s automation and integration establish a seamless audit input system that automatically assigns audits to auditors based on business defined rules and follows thru with the automated population of all required audit and policy required fields and data. Such measures allow auditors and audit managers to focus on the auditing task and eliminate time wasted on mundane data entry tasks.

With system wide automation, PremiumWare updates audit-critical data, such as endorsements, continuously. This fact ensures that all auditors are not acting on obsolete data and safeguards against costly re-audits.

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Verified by an independent study, the PremiumWare audit system normally provides 20% to 60% efficiency gained with the associated cost savings from automation and work flow process optimization.

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PremiumWare provides multiple training options. Training for PremiumWare will normally require orientation for each job classification utilizing the product. Use of the software will not materially change the way a job task is performed, but it will require some personal adjustment in the process to handle an individual task. In addition to personal and class training, PremiumWare can provide instruction to in-house training personnel.

Supplemental training can be implemented in the field through Internet connection. This is done with PWTraining™, an industry first for premium audit, that allows users to receive instruction on the latest PremiumWare system features and methods through self-paced, remote-capable, training methods. This multimedia-based training package allows users to gain the benefits of training without the usual costs and logistical problems associated with bringing a group of people together for a training event. With multimedia based training, PremiumWare provides a standard reference that the user can absorb at a self-paced rate.

Recurrent training is possible through computer based training (CBT) to maintain proficiency and introduce software enhancements without lost productivity.

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A critical success factor for any premium auditing system is the need for complete process and system integration. PremiumWare relies on its sister company, TPE for integration services. TPE has been in existence for over 10 years and is a systems integrator and provider of network and network related support and maintenance. Additionally because TPE has a history of integartion of PremiumWare related events companies can be assured of an On Schedule, On Budget installation nad fully functional and robust follow thru PremiumWare system. This well tuned partnership of companies allows users of PremiumWare to benefit from our multifaceted offerings of complete, certified solutions for the best in reliability, performance, and accountability to task.

All PremiumWare modules communicate with the server via the TCP/IP protocol and are Internet capable, whether through dial-up or dedicated LAN connection to the Internet.

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PremiumWare offers fully automated links to Fee Audit organizations via fully integrated connections, including delivery, tracking, and return. Specifically, if a Fee Audit organization also operates in the PremiumWare environment, the organization that issues the audit request can monitor details and the status of the audit via the PremiumWare system.

With PremiumWare links to fee companies, carriers can seamlessly monitor audits electronically, ensuring progress. Such a relationship between carriers and fee companies establishes a profitable environment for both parties. Carriers can automate electronic fee audit assignment, and in turn outsourced audits are completed and returned quickly, thereby reducing fees normally incurred.

PremiumWare provides specific links to any policy system, whether it is a mainframe, a mini, or a PC server. PWMainframe™ is a real time or batch processed link between mainframe and the central database. Additionally, links to other platforms are available, including Client/Server and minicomputer. Data transmitted via these links is automatically filtered and distributed according to matrix configurable business rules.

PremiumWare allows system administrators to adjust audit type and assignment determination through the customer configurable business rules. This is done through a flexible, rules matrix. The matrix allows audit type and auditor assignment to be adjusted as business rules and regulations change.

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PremiumWare has been Windows™ compatible since it’s inception in 1994. Originally, it was operational in the Windows 3.X environment before converting to 32-bit for Windows9X and WindowsNT. PremiumWare is committed to ensuring full operational compatibility with Microsoft products and operating systems.

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Time service reductions will vary depending on the existing automation in place. Exceptional reductions are possible within organizations utilizing limited automation and processes today. Time service reductions are not produced with undue burden on premium audit staff or field auditors but rather with their cooperation assuring a repeatable event.

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