The 'Add a New Call' page is where all problem tickets are created.
The 'Name' and 'E-mail Address' text boxes should be automatically filled in by the help desk. Do not change the text in these fields.
Enter your company's website (if applicable) into the 'Website' text box.
Type the website path that contains a print-screen of the problem in the 'Attachment Link' text box. Use the File Attachment Instructions to help you attach this to your call ticket.
Choose a category for the ticket from the drop-down list. To avoid confusion, choose the category that most suits your problem.
Enter a concise description of the problem in the 'Subject' text box. This helps the system to organize the call tickets in an efficient manner.
There is some testing you should try before filling out a call ticket. Try duplicating the problem on a similar system. If the same problem occurs again, this may be an indicator that the problem is system-wide and not only on your computer. Make note of the operating system (Win95, Win2000, etc.). Does the same problem occur on different computers?
Enter a highly descriptive analysis of the problem in the 'Description' text box to help the technician obtain a clear and technical view of the problem.
Place a check in the Emergency checkbox if there is no temporary workaround to your problem or the problem is keeping you from any core tasks.
If successful, upon pressing 'Submit', a Call Added page will open showing your entered call ticket.