The Call Added page will open after a new call ticket has been successfully entered.
This confirmation page shows all of the call ticket information entered along with the date and time of the entry. If any information is incorrect or missing, press the 'Modify' button to update your call ticket.
You may update your call ticket upon later logins by clicking on List All in the bottom menu bar.
After submitting the Helpdesk call ticket, you will receive an e-mail response verifying your request.
Access the created call ticket by clicking on the web address in the body of the e-mail.
(See the example below:)
This system allows both parties to track support issues and follow resolutions to call tickets.
Any responses or communication between you and the PremiumWare Helpdesk will be sent with e-mail. When the issue is resolved, the call ticket will be closed and you will be notified by e-mail.
You will also be able to communicate with PremiumWare Representatives through normal channels of communication while the support issue is being resolved.